Hampshire Constabulary Crime Prevention Advice

The latest cold calling – Loft insulation scams

Trading Standards and Hampshire Police have been receiving reports of companies which are actively cold calling on elderly residents, quite often using scare tactics and misinformation to pressure them to sign up for a loft insulation spray foam. This foam is totally unnecessary for homes, and the homeowner will be charged thousands of pounds. The people they target are not being advised of a cooling off period (14 days) or their consumer rights once they have signed up, and then contractors will turn up the very next day to do the work.

Once the foam sets (like concrete) it traps moisture so the wood in the roof starts to rot, meaning the foam will need to be removed. Not only will the homeowner have paid thousands for the unnecessary work, they will then have to pay thousands to remove the foam, then pay again for repairs.
These companies have websites and are registered on Companies House, but this is no means a confirmation that they are reputable. Trading Standards are investigating these companies and have seen company directors jailed in the past.
Our advice is to never buy at the front door, and never feel pressured to accept an appointment from someone who has telephoned you. Always seek the advice of a trusted friend, relative or neighbour, or if you have no one to ask, please call Hampshire Police on 101 or the Citizens Advice Consumer Service on 03454 04 05 06.

Hampshire Constabulary Crime Prevention Advisor

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