If you have a caller display facility on your landline and you see what looks like an incoming UK mobile or landline number, please don’t take it for granted that it actually is. Fraudsters can ‘spoof’ number so that people receiving the call think they are dealing with someone genuine.
When this happens with a call made to your mobile phone – it can even show the name as ‘Bank’ if that is how you have it stored in your mobile, leading you to think it’s a genuine call from your bank, when it isn’t. Do not confirm anything and do not start any process. This trick is often used when fraudsters will have successfully hacked a person’s email or other account, so they can speak with authority about financial transactions you have made recently, leading you to think you are speaking with someone genuine.
The Telephone Preference Service cannot protect you from these types of calls, as they are there to ensure genuine companies do not make contact if you have registered to opt out of receiving unsolicited calls.
The advice is simple, never enter into any business with someone who you cannot 100% verify. Call your bank using a number you have sourced yourself, or better still, visit your bank in person.
- Banks will never call you to get you to transfer money or ask for your PIN
- Police will never call you to assist in an investigation regarding money, jewellery or debit/credit cards
- HMRC will never call you to tell you they have an arrest warrant for you because you have an outstanding tax bill.
Visit Action Fraud for more advice and to sign up for alerts on the latest scams.
Hampshire Constabulary Crime Prevention Advisor