Know your rights: Appealing a parking ticket

Citizens Advice Basingstoke is a charity providing free and confidential advice on a wide range of issues including benefit eligibility, homelessness, employment and energy enquiries.

Here, we are looking at rights around appealing a parking ticket. You can appeal a ticket if you think you were parked correctly. For example, if a parking attendant thinks you stayed too long when you were in fact within the time limit.

By law, a Penalty Charge Notice (PCN) or Excess Charge Notice (ECN) from the council – issued on public land, such as a high street – must be cancelled if you didn’t break the parking rules. You can check these rules on GOV.UK or on signs near where you parked.

When you park on private land, such as a supermarket car park, the parking rules (the terms and conditions of using the car park) should be made clear on nearby signs. If you’re given a Parking Charge Notice and can prove you stuck to these rules, your ticket should be cancelled. This is because the parking company can’t argue that you didn’t stick to their terms and conditions.

For more information on appealing a parking ticket, please go to www.citizensadvice.org.uk/law-and-courts/parking-tickets/appealing-a-parking-ticket/

If you would like to speak to an adviser, please call the Citizens Advice Basingstoke free Adviceline on 0808 278 7829, Mon-Fri, 9am-5pm. Citizens Advice Basingstoke is an independent charity, helping local people to resolve their problems. We are here to help.

National Citizens advice website www.citizensadvice.org.uk

Registered charity no 900116.

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