Know your rights – Flight Delays and Cancellations
It’s coming up to holiday season and hopefully your travel plans will all go smoothly. However, if you experience flight delays and cancellations, you might be able to claim compensation.
If your flight is delayed for long enough, your airline has to give you:
♦ food and drink
♦ access to phone calls and emails
♦ accommodation if you’re delayed overnight and journeys between the airport and the hotel
How long the delay has to be depends on the distance of the flight and the countries it’s flying between. You can check flight distance on WebFlyer: www.webflyer.com/travel/mileage_calculator/
| Flight distance | How long the delay has to be |
| Less than 1,500km | 2 hours |
| Between 1,500km and 3,500km | 3 hours |
| More than 3,500km | 4 hours |
You can find out much more about flight delays and cancellations on the Citizens Advice website: www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/
If you have a general enquiry, please call the Citizens Advice Basingstoke free Adviceline on 0808 278 7829, Mon-Fri, 9am-5pm. Citizens Advice Basingstoke is an independent charity, helping local people to resolve their problems. We are here to help.
National Citizens advice website www.citizensadvice.org.uk
Registered charity no 900116.